Toyota Of Laredo Service Center

Wait time is ridiculous! Worse than a doctors office. If it wasn't for that I would give them 5 stars, but I can't. On the other hand, Rolando Garza was very knowledgeable and patient even when I was complaining about the wait. He is a very good service advisor and explained everything to me I needed to know about updates to my car. Very clean location with free beverages. Comforta…

Great service, nice people, clean atmosphere. Overall great time 👍

arrived to my scheduled appointment at 1, person who recieved my vehicle disregarded the fact that I advised i had a scheduled appointment, guy didn’t even bother to ask what time he just kept asking for my name . 3 1/2 hours later the vehicle was finally done for an oil change . Whats the point of scheduling an appointment if it is not worked promptly? Also I confirmed the guy that recieved my ve…

Very bad service,very disappointed...This is my 4th visit on the new location and very disappointed with the service. It took 6 hours just to maintain my truck. Rolando Garza and management very clueless on what he is doing.. Next time I'll take breakfast, lunch,and dinner and funton to sleep. They really need new employees to service the customer the way they need to.

If I could give it 0 stars I would. I dropped it off for my appointment at 2:30 (actually like 7 min before) and then I received a message TWO HOURS LATER that my vehicle was still in line to get service. Love the rest of appointment times, I didn’t know I signed up for a walk-in service (I didn’t)